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Author: Klarissa Henkelmann

Customer Service in Social Media – Boon or bane?

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Über den AutorAbout the author

Klarissa Henkelmann

Klarissa Henkelmann

Head of Operations & Service Excellence

Before joining the Luxembourg team as a media analyst in the summer of 2018, the graduate of business administration worked as a marketing manager for an event management service provider. As an experienced media analyst and marketing manager, she supported clients at CURE in the area of data-driven marketing. Since 2023, as Head of Operations & Service Excellence, she has been responsible for the management and strategic direction of operational business processes and the continuous improvement of operational processes in the CURE Group. In addition to a team-oriented working environment, a service-oriented corporate culture is always at the center of her work.

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From Dataset to Media Review: How Intelligent Architectures Redefine Media Analysis

A look behind the scenes of modern media intelligence systems

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