You want to expand your social media community and gain new followers on Instagram, Twitter, LinkedIn, etc.? Then you should never neglect your community management, because it contributes greatly to your external image. Whether you need help creating your social media channels or you have already built a community and want to strengthen its bond – CURE Intelligence is happy to support you. Effective community management improves your reputation and strengthens your sales! Good communication at eye level improves customer satisfaction. Fast response times and well-considered processes in case of shitstorms are essential for a professional external image.
We advise you professionally and respond individually to your needs. We optimize your processes and gladly relieve you.
Services Community Management
Success Stories: Service Examples
COMMUNICATION SUPPORT FOR an INTERNATIONAL GROUP
- Implementation of an effective channel screening
- Creation of various reporting formats
- Definition of processes for daily community management support in multiple languages
- Coordination of KPIs for continuous performance measurement, e.g. response time, response rate, user engagement
DEVELOPMENT OF THE COMMUNITY ON THE SOCIAL WEB
- Connection between our client and their customers on the social web
- Monitoring of all channels
- Responding to queries and reacting to posts (commenting, likes, shares, etc.)
- Concrete suggestions and implementation of campaigns to expand the community and increase engagement
- Reporting of all measures and successes
ANALYSIS OF A BOARD MEMBER INCL. BENCHMARKING
- Define and identify KPIs such as buzz, engagement, reach, media share, etc.
- Analyze social buzz around events in which the board member has participated.
- Analyzing user statements and determining positive and negative feedback on the board member
- Development of best practice