There are plenty of stakeholders: Press, customers, employees, partners, or competitors, to name but a few. Knowing what they have to say about your business may give you the competitive edge, e.g. through protection of your reputation, brand perception measurements, product improvement approaches, impulses for employer brand development, or strategically relevant information regarding the competitive environment.

We provide you with targeted monitoring of your stakeholders and keep you up to date – both in real-time and no-time. We design your reporting to meet your specific requirements. Here are some examples of the benefits you gain from our services:

Press

By monitoring the press on a regular basis, reputation risks can be identified at an early stage. This enables you to react quickly and to avert impending damage. In addition, by observing the press landscape, you can identify key players and optimise your communication and PR accordingly. Moreover, you can track what the press writes about competitors, providing you with helpful insights. How can we be of service?

Customers

Clear customer focus is the bedrock of sustainable business success. Evaluate customer opinions in a targeted manner, use potential for improvement and gain new ideas for products and services. Find the relevant media used by your customers and identify opinion leaders or influencers – we have the technology and an experienced team for the job. Reduce customer loss through churn rate monitoring and optimise your customer communication – CURE Intelligence is happy to help you gain a tangible edge!

Competitors

What are your competitors up to? Are they hiring? Or maybe new partnerships and products? What campaigns are your competitors running and how can you use this knowledge? What does the pricing look like? We are happy to answer these questions for you – tell us your objectives!

Employees

Find out what employees write about your company on social media. This will help you develop your employer brand and position yourself as an attractive company for talents and high performers. In addition, you will find possible “leaks” or even inappropriate behaviour and can react quickly.

Suppliers

Do you effectively keep an eye on risks regarding your suppliers?

Monitoring and surveillance of your suppliers is not only a key measure to protect your reputation, it is also required by law: The Supply Chain Act requires companies to monitor their entire supply chain, from raw materials to final product, against a legal and environmental set of requirements. CURE Intelligence implements legal supply chain care quickly and efficiently for your business using AI and Big Data tools from Media Monitoring.

This involves capturing in real time millions of websites and dozens of social networks worldwide in hundreds of languages (including news portals, blogs, forums, podcasts, but also NGO websites). After evaluating the suppliers and checking the plausibility of the results, the results are made available to you with further insights and recommendations for action – according to your needs (e.g. via dashboard, web application, as regular reports, written reports or early warning system). Monitor your supply chain now!

Example:
CEO Best Practice on Twitter and LinkedIn

  • Analytical evaluation of Twitter and LinkedIn channels of well-known CEOs
  • Definition of KPIs
  • Identification of effective content and recognisable success patterns in wording and posting frequency
  • “Fail” analysis
  • Preparation of a management summary with clear, well-founded recommendations for action

Example:
Integrated Media Analysis for a Global Financial Service Provider

  • Global media analysis for a large international financial services company
  • Identification of relevant topics and persons
  • Peer group benchmarking
  • Development of multi-media, multi-level reporting
  • Creation of a newsroom
  • Integration into existing communication processess

Example:
Customer Feedback Analysis

  • Identification of topics frequently discussed by users
  • Pain & Gain points summary for each topic area
  • Visualisation of the results including customer quotes
  • Development of a controlling process for continuous execution
  • Implementation of reporting with option for a more in-depth view including competitors